Privacy Policy

The Neuroresources.com.au store is owned and operated by Neuroresources Pty Ltd A.C.N.  141 954 761 as trustee for the Neuroresources trust (“Neuroresources”)

Neuroresources is an online retailer, which trades through its website. Information about us can be obtained by clicking the ‘About Us’ menu on our homepage or by contacting us at admin@neuroresources.com.au. Neuroresources acknowledges and is committed to protecting your privacy. We will collect, use and disclose and hold personal information in accordance with the Privacy Act 1998 ("the Act").

Collection of personal information

Your name, phone numbers, mailing address and email address are personal information and Neuroresources will be collecting this information for processing and managing any order made by you on our website. This information will be collected during the ordering process.  Failure to complete this fully will mean that you will not be able to purchase goods using this site.

Neuroresources does not collect personal information unless it is necessary for us to carry out our functions and activities as a retailer. We only collect such information by lawful and fair means and in an unobtrusive way. You may provide us with personal information about yourself or others each time you contact us by phone, fax, letter or email. We need to use this information to provide you with our services and/or products.

We also automatically receive and record information on our server logs from your browser including your IP address and the page you requested. This is done as a fraud prevention measure and to enable us to statistically evaluate our website usage. Consistent with broad-based Internet procedures, we also use standardised Cookies to store shopping cart information.

Disclosure of personal information and marketing

We will use and disclose your personal information for the primary purposes of our business as a retailer or a purpose related to our primary purpose such as marketing, where you consent to such disclosure or such disclosure is required by the Act. We will disclose your personal information to our fulfillment service/website host in order to process your order, to our accountant or as required or authorised by law. In addition we use such information to market to you products and services offered by Neuroresources unless you have indicated that you do not wish to obtain such marketing offers or material. Such a request can be made to the Privacy Officer. We will in such circumstances only use the personal information provided for the sole purpose of providing the service you have requested.

Neuroresources may utilise the services of contractors from time to time for the purposes of marketing and undertaking services as promoted by Neuroresources. Your personal information will be provided to these businesses for the purposes of ensuring that our services are marketed to you or to enable a service to be provided to you.

Please note that (a) other than for the purposes stated herein, we will not provide your personal information to any other party without your approval, and (b) where your personal information is disclosed to third parties for purposes stated herein, such third parties will be only be able to utilise the information for the sole purpose of enabling the third party to process your order, to ensure the accuracy and validity of Neuroresources records as well as the proper accounting of the same, or to assist Neuroresources in promoting products to you where you have so consented.

To help us keep your information secure we require you to create a username and password that you can use to access your account information. Please do not share your username and password with anyone else and make sure it is not easily guessed.

Anonymity

Once you register with us and sign in to our services, you cease to be anonymous. We require your details to process your purchase, verify your identity and deliver the product.

Ensuring accuracy of the personal information we hold

We will reasonably attempt to ensure that the personal information we hold about you is accurate, up to date and complete. To assist us to do this please provide us with the correct information and inform us if your details have changed. This can be done by providing us with details of any changes to your information by fax or e-mail.

Contacting Neuroresources

Contact details about Neuroresources  are located on our home page at the "contact us" menu.